The call center business in the Philippines is booming and unstoppable. A lot of young graduates, college level, and experienced professionals venture in this job. The business environment gives you several opportunities for professional growth and provides you a relatively reasonable compensation relative to the cost of living in the country. The only requirement is you have to be proficient in oral and written English plus some basics in computer applications. There is no age limit, they employ people from 18 years of age and above. There is no discrimination regardless of your sexual preference, religion, and even if some one is physically challenged.
For those who don't know yet, "A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.
A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).
Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support. "
See web link: http://en.wikipedia.org/wiki/Call_center.
There are already hundreds of call centers in the Philippines that employ almost several hundred thousands of Filipinos. A portion of the labor force that earn at least a relatively decent income, help our economy, and religiously pay taxes. Among the areas where there are numerous call centers are in Makati City that has around 270, Ortigas Center Pasig that has around 140, Quezon City that has around 70, and Eastwood Libis that has around 30. And these numbers continue to grow each year.
Therefore, for business people, the call center business is the best bet for a practical investment. For professionals who aspire for a reasonable compensation and career growth, the call center job is the best bet for your practical job.
